Refunds & Exchanges

Refund

If you have a change of mind about the voucher you have purchased then we will refund you within 14 days of your purchase date. The refund will go to the original purchaser of the voucher.

Once a booking has been made or requested, then a refund cannot be applied.

Exchange

If you have a change of mind outside of the 14 day refund period then you can exchange your voucher, within the voucher validity period, to be used for another experience on the My Best Gift site.

Once a booking has been made or requested, then a refund cannot be applied.

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